FAQ

Frequently Asked Questions

Application Hosting

Is this a shared hosting?

Not a shared hosting, you will have dedicated instances for all of our packages so they will never be overloaded unless it doesn't fit your instance, which then you can scale up which changing package.

Can I access my database server remotely?

You can, you just need to set-up an ssh tunnel as it's ip restricted. Open a ticket if you need more information about doing this.

How many databases can I use?

As many as you want, they will share the same MySQL/PostgreSQL instance.

Which name servers should I use for my domain?

You can use ns1.rootzero.net (159.203.60.108) and ns2.rootzero.net (192.210.208.48), or you can point them yourself directly to your dedicated IPs.

Which software is installed?

PHP 7+, Node.js 6+, MySQL 5.7 (Percona 5.7), Git 2.7+ and much more. If you are looking for something in particular don't hesitate to ask.

Can I override the current php.ini settings?

Yes, you can override the php.ini completely.

Dedicated Servers

Can I request additional IP Addresses?

Yes, you can have up to 4 IPv4 in total per each server, yet you have to provide valid technical reasons for them.

What images are available to be installed?

Debian, Ubuntu, CentOS, OpenSUSE and Archlinux. We may do others based on customer requests.

Is there an API available to control the server?

Yes, it's being beta-tested at the moment. Please open a ticket if you want access to it.

Can I have all of my servers in an internal network?

Yes, and that traffic will be free of charge. You will have an IP for that internal network and a Public IP.

Payments

What payment methods do you accept?

We accept PayPal and Neteller as default options, if you are willing to pay more months in advance (4+) we also accept Bitcoin, Skrill and Bank Transfers.

Can I use my Credit Card?

Yes, we accept: VISA, MasterCard and American Express. We use a third-party provider to handle them securely (Stripe).

Other

Do you offer backup services?

Yes, if you are interested please open a ticket and request a quote with you needs.

Can I ask for a custom package/configuration?

Sure, contact us with your needs.